1. Quotation and Validation
This quotation is computer-generated and does not require a physical signature. Email
communication from a registered email address will be used for validation purposes. Our
registered email addresses are provided on our website: https://www.ravensoftmicrosystems.com.

2. Acceptance of Orders
• An email approval from the client's registered email address is required to initiate the order of any product or service covered by this quotation.

3. Payment Terms
• Payments can be made via email transfer to the following email address:
ravensoftmicrosystems@gmail.com. We also accept cheques, online payments, and bank
drafts made payable to RavenSoft Microsystems Inc..
• Payments for products and services are due as follows:
o 100% advance payment is required for the procurement of specialized or
valuable items that are ordered from our suppliers.
o 30% of the quoted service charge is due in advance when the project starts.
o The remaining 70% of the service charges is due upon project completion.

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4. Taxes and Additional Fees
• All taxes and fees applicable to the project will be charged separately, as applicable, both during and after project completion.

5. Warranty and Service Terms
• A 15-day service warranty is included in the service cost to test the functionality of the device and implemented system, to ensure the client’s satisfaction. No extra site visit charges will be applied, provided the visit is reasonable and within the warranty period.
• After the initial 15-day warranty, a 3-month warranty will apply to the services provided. A nominal site visit charge of $249.99 may apply, depending on the distance and mileage. This charge may be waived at the discretion of RavenSoft Microsystems Inc.
• Warranty coverage will be void if the item is tampered with, opened, or relocated from itsc original installation site by anyone other than our certified technicians. We will not be liable for warranty claims in such cases.
• The warranty is non-transferable and applies only to the original owner of the product or service as specified in the invoice and quotation at the time of project completion. 

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6. Cancellation and Abandonment
• In the event of cancellation or abandonment by the client, 50% of the total project cost is payable by the client, regardless of the work completed, unless otherwise stated by law.

• Clients have the right to cancel the project within 10 days of contract signing (cooling-off period) without penalty, provided that no services have been rendered or products ordered during this period.

7. Project Delays
• If project delays occur due to the unavailability of required permissions or actions by the client, the client will be charged compound interest on the delayed project amount after the proposed project timeline. The applicable interest rate will be as prescribed by the Ontario Consumer Protection Act.

8. Change in Pricing
• The quotation is valid for 15 days from the date of issue. After this period, the prices are subject to change based on market conditions, including global economic instability.

9. Payment on Staged Projects
• For multi-stage projects, each stage will have its own quotation. Payments for each stage are due upon completion of that particular phase. If a quotation is approved after the 15- day validity period, the price may be adjusted according to the market rates at that time.

10. Restocking Fees
• Once an order is confirmed and payment is received, RavenSoft Microsystems Inc. will proceed to place the order immediately to avoid any price fluctuations from suppliers. If the client wishes to cancel an approved order, a restocking fee of 10% of the order value will apply, along with the client’s responsibility for return shipment costs.

11. Service Charges
• Service charges are non-refundable once work has commenced, due to the time spent on need assessment, planning, and scheduling of the services. However, should any additional services be required during project execution, the costs will be discussed and agreed upon with the client.

12. Late Payments and Interest
• Any late payments beyond 21 days from project completion will incur a late fee of 1.5% per month (or the maximum allowable interest rate as per Ontario law). This interest will be compounded monthly on the outstanding balance.

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13. Conflict Resolution
• Any disputes that cannot be resolved through mutual agreement will be subject to the jurisdiction of the courts in Ontario. Where applicable, disputes may also be referred to the Ontario Consumer Protection Tribunal.

14. Warranty and Manufacturer Policies
• The warranty terms of the products and services may vary depending on the manufacturer. The client is responsible for the shipping costs of any product returns during the warranty period unless otherwise specified by the manufacturer.
• Any necessary electrical work (including installation of new electrical points) must be completed by a certified electrician, at the client’s expense. RavenSoft Microsystems Inc. is not responsible for any electrical work or modifications to the premises.
• Drywall repairs, fixture installations, and any other modifications required to implement the project will be the responsibility of the client and must be performed by authorized professionals at the client’s cost.

15. Subscription Plans
• Subscription plans are offered at a discounted price for the first year. Should the client choose to cancel their subscription before the end of the 1-year term, the full retail price for the service will apply for the remainder of the subscription period, in addition to applicable taxes.

16. Final Approval and Agreement
• By accepting this quotation through email, the client agrees to all terms and conditions outlined in this document. This will constitute a formal agreement between the client and RavenSoft Microsystems Inc.

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17. General Provisions
• RavenSoft Microsystems Inc. certifies that the particulars stated in the quotation are true and correct, and the amounts indicated represent the actual prices to be charged, including delivery and handling.
• Any modifications or changes to the scope of work, project charter, or quotation must be agreed upon by both parties in writing.
• RavenSoft Microsystems Inc. maintains the right to modify or update these terms and conditions as required by law, including but not limited to changes in the Ontario Consumer Protection Act.

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18. Client Satisfaction
• We strive to deliver all projects with the highest level of professionalism and transparency. RavenSoft Microsystems Inc. is committed to ensuring the satisfaction of our clients, delivering quality results, and adhering to ethical business practices that ensure peace of mind.

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Thank You
By engaging with RavenSoft Microsystems Inc., you are placing your trust in us. We are committed to ensuring quality, timely execution, and the best customer service experience. We look forward to working with you on your project. Acknowledgment: By approving and accepting this quotation via email, the client acknowledges that they have read
and understood all terms and conditions stated herein and agree to be bound by them.

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1. Service Authorization
You hereby engage RavenSoft Microsystems Inc., and/or its authorized suppliers, to use commercially reasonable efforts to determine the existence and extent of recoverable data on your
media (“Evaluation”) and to retrieve and/or provide access to your recoverable data (“Data Recovery”) (collectively,
the “Engagement”).

 

2. Data Confidentiality
Information contained in your data/media (“Client Information”) will be used solely for the purpose of fulfilling this Engagement and will otherwise be held in strict confidence by RavenSoft Microsystems Inc. Exceptions: Confidentiality obligations do not apply to information that:
- Is or becomes publicly available through no fault of RavenSoft Microsystems Inc.;
- Was known to RavenSoft Microsystems Inc. prior to receipt;
- Is lawfully obtained from a third party without restriction;
- Is independently developed without recourse to Client Information; or
- Must be disclosed by law, court order, or lawful government request.
Important Notice: If Client Information is found to contain unlawful material (including but not limited to child
exploitation
content or data that threatens national security), RavenSoft Microsystems Inc. may disclose such information
to appropriate authorities.

3. Payment Terms
- Diagnostic Fee: A non-refundable diagnostic fee of CAD $129.99 per media will be charged to determine the
extent of damage and recovery potential.
- Recovery Fee: Following evaluation, the Client will be provided with a written estimate (minimum CAD
$299.99 per media for Level 1 recovery). Recovery work will only proceed upon written approval by the Client.
- Additional Costs: The Client agrees to pay shipping, handling, and applicable taxes. Risk of loss during shipping
remains with the Client.
- Unrecoverable Media: If data is deemed unrecoverable, the Client will be responsible for return shipping
charges or may elect not to have the media returned. If not claimed, media will be securely destroyed within 90
days.
- Payment Method: For invoices over CAD $2,500, payment must be made by certified cheque, e-Transfer, or
bank wire. Credit cards are not accepted for such amounts.
- Payment Due: Full payment is due within 10 business days of notification of completion unless otherwise
agreed in writing.
- No Refunds: Due to the specialized, time-intensive nature of recovery, no refunds are provided for completed
work, except as required under the Consumer Protection Act, 2002.

4. Consumer Rights & Cancellation
- The Client is entitled to clear disclosure of fees, risks, and limitations before service begins.
- If this agreement was entered into remotely, online, or outside RavenSoft Microsystems Inc.’s usual place of

business, the Client may cancel within 10 days of acceptance, without penalty, as per the Consumer Protection
Act, 2002.
- Nothing in these Terms affects the Client’s statutory rights under Ontario law.

5. Limitation of Liability
The Client acknowledges that the media is already damaged and that data recovery attempts may cause further
damage or render the media permanently unusable.
- RavenSoft Microsystems Inc.’s liability for damages shall not exceed the total fees paid by the Client for
recovery services.
- RavenSoft Microsystems Inc. shall not be liable for indirect, incidental, or consequential damages (e.g., loss of
profits, business interruption, or data corruption), except as required by law.
- These limitations do not exclude rights the Client may have under the Consumer Protection Act, 2002.

6. Lawful Ownership Acknowledgement
The Client represents and warrants that they are the lawful owner of all media and/or data provided and have
the legal right to engage RavenSoft Microsystems Inc. for recovery services.
The Client agrees to indemnify and hold harmless RavenSoft Microsystems Inc. against all claims or liabilities
arising from ownership disputes or unlawful content contained in the provided media.

7. Service Warranty
All services are provided on an “as-is” basis without warranties of any kind.
- Recovered data will be delivered to the Client, and any temporary working copies will be securely deleted
within 30 days.
- Any issues regarding recovered data (e.g., corruption or missing files) must be reported within 10 business
days of delivery. After this period, the recovery will be deemed acceptable and finalized.
- RavenSoft Microsystems Inc. disclaims all implied warranties, including but not limited to warranties of
merchantability or fitness for a particular purpose, except where restricted by Ontario law.

8. Governing Law & Dispute Resolution
This Agreement shall be governed by the laws of the Province of Ontario and the federal laws of Canada
applicable therein, including the Consumer Protection Act, 2002.
- In the event of a dispute, the parties agree to first attempt good-faith negotiation.
- If unresolved, disputes may be referred to mediation or arbitration under the Arbitration Act, 1991 (Ontario).
- Proceedings will be conducted in English and held in Ontario, Canada.

9. Unrecoverable Data
If recovery is unsuccessful or the Client elects not to proceed, the Client remains responsible for shipping and
applicable fees. “Unrecoverable” means that no data can be accessed or restored by commercially reasonable
means available to RavenSoft Microsystems Inc.

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Client Acknowledgement

I, (Client Name) __________________________________, acknowledge and agree to the above Terms &
Conditions
for data recovery services with RavenSoft Microsystems Inc. I confirm that the media provided belongs to me
and that RavenSoft Microsystems Inc. shall not be held responsible for any ownership disputes.
Drop-Off Date: _________________ Received on Date:______________
Clients Signature: ______________________________ Date: _________________
Clients Name: ______________________________ Phone No.: _________________
Email Address: ______________________________ Authorized to: _________________
Address: ______________________________ Received. Signature:____________

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